Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-7381

Improve organization field in the create issue screen raised through portal

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Organisation
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      The organizations field in the create issue screen is blank shown as None when we raise a ticket through the portal as a private request

      Steps to Reproduce

      1. Add an organization to the project
      2. Create a ticket using the customer portal
      3. Choose the option 'Private Request'
      4. Observe that the organizations field is blank showing none

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Suggested Solution

      • Display an Organisation field on top of the "Private request" lock icon.
      • Rename "Private Request" to "Organization with Private"

      Attachments

        Activity

          People

            Unassigned Unassigned
            skattamuru@atlassian.com Sriteja Kattamuru (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

              Created:
              Updated:

              Backbone Issue Sync