To specific customers to manage tickets on behalf of their organisations an incredibly useful feature would be to have a non-'plug-in' option for JSD customers to export to CSV, from the 'All Requests' and 'My Requests' areas within the JSD Customer Portal.

Benefits: 

• Quick management/editing from a customer perspective (can amend priority, summary, etc. in place in Excel)
• Quick management /editing from an Agent perspective (can upload customer/own edits on tickets in bulk) 
• More easily allows a customer to perform their own support ticket analysis (e.g. open or close velocity per week, or counts on custom fields, etc.)  ** non'plug-in' reporting features through JSD are already very limited

I know this has gained traction before, but this item is very much desired so it would be good to know the reasons for not implementing.