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  1. Jira Service Management Data Center
  2. JSDSERVER-7300

JSD Customer requires ability to export organization/raised items to Excel

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      To specific customers to manage tickets on behalf of their organisations an incredibly useful feature would be to have a non-'plug-in' option for JSD customers to export to CSV, from the 'All Requests' and 'My Requests' areas within the JSD Customer Portal.

      Benefits: 

      • Quick management/editing from a customer perspective (can amend priority, summary, etc. in place in Excel)
      • Quick management /editing from an Agent perspective (can upload customer/own edits on tickets in bulk) 
      • More easily allows a customer to perform their own support ticket analysis (e.g. open or close velocity per week, or counts on custom fields, etc.)  ** non'plug-in' reporting features through JSD are already very limited

       

      I know this has gained traction before, but this item is very much desired so it would be good to know the reasons for not implementing.

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            Unassigned Unassigned
            68fe7f91a909 James Gilbert
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