-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
4.13.1
-
None
-
1
-
Severity 3 - Minor
-
Issue Summary
The Date Time Picker Custom Field remains flickering when the user tries to set the time on a Request in the Customer Portal when the language is German and Dutch. Check the Jira German Custom Field issue (Date Time Picker).mov
This affects all the versions till 4.16.
Steps to Reproduce
- Create a JSM Service Desk Project <ProjetcName>;
- Create a Date Time Picker Custom Field;
- Add the Date Time Picker Custom Field to the <ProjectName> Screen;
- Go to <ProjectName>;
- Project Settings;
- Request types;
- Create a Request type;
- Edit fields;
- Add a field;
- Date Time Picker;
- Go to the Customer Portal;
- Click on the Avatar icon and select Profile;
- Edit your profile;
- Change the language to Deutsch or Dutch and click save;
- Click on Hilfecenter next to your avatar;
- Open a Request using the one you have created;
- Click on the calendar icon;
- Hover the mouse over the time section and trying to set it and watch it happen;
Expected Results
To be able to set the time and date normally.
Actual Results
The calendar remains flickering just like in the Jira German Custom Field issue (Date Time Picker).mov
Workaround
Currently, there is no known workaround for this behavior.
The only thing is to be patient and try to slowly move the mouse pointer to the right place of the picker.
This issue happens only when in the German Language and using this Date Time Custom Field. So, you can also avoid this by removing this field and using the Due To Time field instead.