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Bug
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Resolution: Fixed
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Low
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4.5.8, 4.22.0
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None
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3
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Severity 2 - Major
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Issue Summary
When a Service Management project is created from shared configuration, default Service Management fields such as Request Participants, Approvers and Organizations are added to all screens in the screen scheme used as a template.
Steps to Reproduce
- Create a Service Management Project ABC.
- Go to the screen scheme of ABC and remove the fields from one of the screens in the screen scheme used by project ABC: Request Participants, Approvers and Organizations
- Create a new project with shared configuration and use ABC as a template
Expected Results
The screen configuration should remain unchanged.
Actual Results
The fields that were removed from one or many screens are put back.
Workaround
The admin has to remove the fields again from all screens, which is labour-intensive for admins and also defeats the purpose of having a project template.