Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-7271

Automation Rule does not trigger on Bulk Delete of Objects.

XMLWordPrintable

      Issue Summary

      Automation Rule does not trigger on Bulk Delete of Objects.

      Steps to Reproduce

      1. Set up an automation Rule to Create a Jira Issue when an Object is Deleted
      2. create many objects, then try to delete them using Bulk Actions>Delete

      Expected Results

      Objects are deleted, multiple Jira issues will be created - one per deleted object

      Actual Results

      No Issus are created

      Workaround

      Filter your objects in Insight>Search for Objects, then bulk delete them here. The automation will create a Jira Issue for each deleted object

       

      Additionally:

      • Deleting an individual object using the object gear>Delete - Will create an Issue
      • Deleting One Issue (either Filtered, or its the only one in the object Type) using the Bulc Actions>Delete - No issue is created
      • Deleting Multiple Objects by deleting the whole Object Type - No Issue is created

          Form Name

            [JSDSERVER-7271] Automation Rule does not trigger on Bulk Delete of Objects.

            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 659306 ]
            Alex Cooksey made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 574708 ]
            Craig Shannon made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Craig Shannon made changes -
            Fix Version/s New: Insight 8.8.0 [ 97710 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 574708 ]
            Marko Filipan made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 564602 ]
            Marko Filipan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 571049 ]
            Lenard Bernardo (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Lenard Bernardo (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Lenard Bernardo (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]

              Unassigned Unassigned
              bjansen Bastiaan Jansen (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: