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  1. Jira Service Management Data Center
  2. JSDSERVER-7231

Ability to automatically start/stop SLA timer when a customfield is updated

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Request

      We'd like to have the ability to configure Jira Service Management SLA so we could manually start/stop timers through automation rules. Basically, it would be great to have an automation "Action" to start/stop an SLA timer. Then we could set up an automation rule to trigger when a field value changes and set an action to stop an SLA timer.

      Also if I select two things for an SLA timer to stop - Issue gets assigned AND a public comment is posted, the timer will stop if EITHER of them happen. There is no way to specify that BOTH need to happen.

              Unassigned Unassigned
              fprusch Felipe Prusch (Inactive)
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                Created:
                Updated: