Request

We'd like to have the ability to configure Jira Service Management SLA so we could manually start/stop timers through automation rules. Basically, it would be great to have an automation "Action" to start/stop an SLA timer. Then we could set up an automation rule to trigger when a field value changes and set an action to stop an SLA timer.

Also if I select two things for an SLA timer to stop - Issue gets assigned AND a public comment is posted, the timer will stop if EITHER of them happen. There is no way to specify that BOTH need to happen.