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  1. Jira Service Management Data Center
  2. JSDSERVER-7224

User should be able to remove the field from Request Type page even if it's marked as required

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      On the "Request types" page, if a field is marked as required it is not possible to remove it.

      Steps to reproduce

      1. On a JSM project settings > Request types > click "Edit fields" on a request type
      2. Add a field
      3. Mark it as Required = Yes

      Observed Results

      On the actions column, the "Remove" link is grayed out and it displays a confused message "This field is required by the linked issue type"

      Expected Results

      The "Remove" link should be enabled as I don't see a valid reason of why the user should not be able remove the field only because the Required column is set to "Yes".

            [JSDSERVER-7224] User should be able to remove the field from Request Type page even if it's marked as required

            I have made the field as optional under 'Fields' means the field configuration but still it is giving that same message and the 'remove' option remains greyed out.

            Muddassir Quazi added a comment - I have made the field as optional under 'Fields' means the field configuration but still it is giving that same message and the 'remove' option remains greyed out.

            I just lost an hour trying to understand what was causing that bogus message...

            Thank you for opening this issue. 

            Gustavo Chaves added a comment - I just lost an hour trying to understand what was causing that bogus message... Thank you for opening this issue. 

            +1

            Anas Gueroihi added a comment - +1

            Brent Nye added a comment -

            +1

            Brent Nye added a comment - +1

              Unassigned Unassigned
              astegani Alex Stegani
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                Created:
                Updated: