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  1. Jira Service Management Data Center
  2. JSDSERVER-7184

The value of textarea type attribute is shown as unknown on the portal

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      Issue Summary

      The value of textarea type attribute is shown as unknown on the portal

      Steps to Reproduce

      1. Create an object type with a textarea type attribute.
      2. Create an object with a value for the textarea type attribute.
      3. Create a custom field and configure it accordingly so that the object can be selected from the Customer Portal.
      4. On the raise request screen on the portal, use the object picker to view the details of the object created above, pay attention to the value textarea type attribute.

      Expected Results

      The value is shown as it is

      Actual Results

      The value is shown as Unknown on the portal. However, this does not affect other Jira views like the create issue screen.

      With Jira 4.19.1 the object details are not shown at all, as soon as there is a value in the textarea type attribute

      In the web console, there's error with rendering the value.

      or (4.19.1) like this:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [JSDSERVER-7184] The value of textarea type attribute is shown as unknown on the portal

            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 659241 ]
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 633927 ]
            Marc Dacanay made changes -
            Component/s New: Insight - Object, Type and Schema [ 68405 ]
            Rob made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 600839 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Fix Version/s Original: 4.21.1 [ 98808 ]

            Martin Boehme added a comment -

            Thanks for fixing this so fast

            Martin Boehme added a comment - Thanks for fixing this so fast
            Alex Cooksey made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Guillaume (Inactive) made changes -
            Fix Version/s New: 4.20.4 [ 98814 ]
            Fix Version/s New: 4.21.1 [ 98808 ]
            Fix Version/s New: 4.22.0 [ 98292 ]
            Guillaume (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Guillaume (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              a96407187058 Jean-Baptiste Prat-Espouey
              michin Michelle Chin
              Affected customers:
              26 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: