Details
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Suggestion
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Resolution: Unresolved
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Description
Every now and then customers mistakenly click on the link for an issue not to be notified via email. Either via the email link or from the issue in the portal. If it's done unintentionally, it of course leads to confusion when they don't receive any emails. And they contact us and wonders why.
Is it a way for us agents to see whether the customer receives notifications or not for a specific issue?
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