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  1. Jira Service Management Data Center
  2. JSDSERVER-7152

Ability to see if a customer has enabled notifications for a request

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Every now and then customers mistakenly click on the link for an issue not to be notified via email. Either via the email link or from the issue in the portal. If it's done unintentionally, it of course leads to confusion when they don't receive any emails. And they contact us and wonders why.

      Is it a way for us agents to see whether the customer receives notifications or not for a specific issue?

            [JSDSERVER-7152] Ability to see if a customer has enabled notifications for a request

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976941 ]
            Guillaume (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 534162 ]
            Lenard Bernardo (Inactive) made changes -
            Remote Link New: This issue links to "Atlassian Community - Can I see if a customer is getting notifications or not? (Web Link)" [ 534153 ]
            Lenard Bernardo (Inactive) created issue -

              Unassigned Unassigned
              lbernardo@atlassian.com Lenard Bernardo (Inactive)
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