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  1. Jira Service Management Data Center
  2. JSDSERVER-7120

UI problem with the new rich text editor feature for the Customer portal in JSM 4.15

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      Issue Summary

      UI problem with the new rich text editor feature for the Customer portal in JSM 4.15.

      The focus of the cursor is switched from summary to description when the issue creation page loads. This happens even while typing in the field "Summary".

      Steps to Reproduce

      1. Install the new JSM 4.15
      2. Go to the customer portal
      3. Log in and try to create any test issue.

      Expected Results

      The cursor focus should be on the  field "Summary"

      Actual Results

      The summary field will be skipped/greyed out at first and the cursor focus will be immediately switched to the Description field.

      Please refer to the attached screen recording.
      JSM_4.15_CustomerPortal.mov

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. JSM_4.15_CustomerPortal.mov
          2.79 MB

            [JSDSERVER-7120] UI problem with the new rich text editor feature for the Customer portal in JSM 4.15

            Patrick Turbett made changes -
            Remote Link Original: This issue links to "JSDSS-584 (Bulldog)" [ 533427 ] New: This issue links to "JSDSS-584 (JIRA Server (Bulldog))" [ 533427 ]
            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 560784 ]
            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556297 ]
            Andrea (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 8
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS New: 2
            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 533906 ]
            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 533840 ]

              4ef58f950c83 Andrea (Inactive)
              ssripad@atlassian.com Sumanth Sripad (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: