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Bug
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Resolution: Fixed
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Low
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4.13.1
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2
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Severity 3 - Minor
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1
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Issue Summary
In select situations, when viewing Requests for a user in the portal (endpoint is <jiraURL>/servicedesk/customer/user/requests), if there are more request types in the list than can fit on the page, the list appears truncated and is limited to the whitespace of the wrapper.
Another way to say it: Every time when you want to filter the requests by request types in the Customer Portal and the list of request types contains many entries and thus becomes longer than the display area of the requests.
Steps to Reproduce
- Create numerous Request Types.
- Assign issues with numerous request types to a specific user.
*There need to be far more request types that the user can or has assigned to them than the list of cases that are returned. - Search for Any status / Created by anyone / Any request type as the selections.
- The request list will be contained within the request list container.
Expected Results
There will be a scroll bar to allow users to choose the Service Desk & Request type.
Actual Results
The Request type list appears truncated because it runs off the edges of the whitespace and you can't see all the selections.
Workaround
One possible html workaround would be to change "overflow: hidden;" to "overflow: auto;" to get a scroll bar either in the "content-wrapper" element or the dropdown-list.
