Description
Issue Summary
Some reports in a Service Desk project break when using any time scale above 14 days. This happens during reporting when gathering timeline details.
Steps to Reproduce
With JSM 4.3.1, run reports with any time scale above 14 days.
Expected Results
Reports should work fine.
Actual Results
Reports are failing with the below error.
2021-01-06 15:53:45,852 http-nio-9000-exec-1893 url:/rest/servicede...desk/IT/report/811 username:motto ERROR motto 953x30902675x2 1w873ps 71.242.86.21,35.190.16.123,130.211.0.71,10.104.5.8 /rest/servicedesk/reports/1/servicedesk/IT/report/811 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.servicedesk.internal.sla.metric.DateTimeRange - the START time of the DateTimeRange (2020-11-17T22:24:21.325Z) must be less than or equal to the STOP time (2020-11-17T22:24:13.012Z)
java.lang.IllegalArgumentException: com.atlassian.servicedesk.internal.sla.metric.DateTimeRange - the START time of the DateTimeRange (2020-11-17T22:24:21.325Z) must be less than or equal to the STOP time (2020-11-17T22:24:13.012Z)
at com.atlassian.servicedesk.internal.sla.metric.DateTimeRange.<init>(DateTimeRange.java:38)
at com.atlassian.servicedesk.internal.sla.model.Timeline.getRanges(Timeline.java:136)
at com.atlassian.servicedesk.internal.sla.model.Timeline.getPausedRanges(Timeline.java:81)
at com.atlassian.servicedesk.internal.sla.metric.TimeMetricCalculationServiceImpl.getAllCycleMetricData(TimeMetricCalculationServiceImpl.java:35)
at com.atlassian.servicedesk.internal.sla.metric.SLALuceneDocumentDataManagerImpl.getDataFromMostRecentCycle(SLALuceneDocumentDataManagerImpl.java:46)
The fix for https://jira.atlassian.com/browse/JSDSERVER-6260 was applied specifically to SLA sorting. Here we are seeing issue with reporting.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- is related to
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JSDSERVER-11964 JSM fails to fully start due to the presence of an issue SLA with invalid start/stop time
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- Closed
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- Closed
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- mentioned in
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