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  1. Jira Service Management Data Center
  2. JSDSERVER-7076

The announcement banner subject and message of the main help center page can't be edited after adding new languages

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 5.2.0
    • 4.11.0, 4.14.0, 4.13.1, 4.13.0, 4.13.4
    • Customer Portal

      Issue Summary

      When a new language is added to the page Project Settings > Language Support, and if some translation is added to the help center announcement banner subject/message and the project specific announcement banner subject/message, it will become impossible for the project admin to edit the announcement banner of the help center page.

      Environment

      The bug was replicated on JSD 4.11.0, JSD 4.13.0 and JSD 4.14.0.

      Steps to replicate

      1. Create a new JSD project on JSD 8.11.0 (or any higher version)
      2. Go to the main help center URL <JIRA_BASE_URL>/servicedesk/customer/portals
      3. Click on Customize, add something to Announcement subject and Announcement message, and save the changes
      4. Note that the Announcement subject and Announcement message fields are properly updated even after a refresh of the page
      5. Click on the JSD project key under Popular to access the project portal page located at <JIRA_BASE_URL>/servicedesk/customer/portal/1
      6. Click on Edit Announcement, add something to Announcement subject and Announcement message, and save the changes
      7. Note that the Announcement subject and Announcement message fields are properly updated even after a refresh of the page
      8. Now, go to the JSD project configuration and go to Project Settings > Language Support
      9. Add a new language, for example, Nederlands
      10. Click on the Nederlands language, and add a translation to everything, especially all the fields in the Announcements section
      11. Go back to the Language Support Dashboard page, and notice that the status is up to date.
      12. Turn on the option Available to customers for the Nederlands language
      13. Go to the main help center URL <JIRA_BASE_URL>/servicedesk/customer/portals, and take note of the current announcement subject/message
      14. Click on Customize, modify both the to Announcement subject and Announcement message, and save the changes
      15. After you save the result, you'll see that the changes are reflected
      16. Refresh the main help center page
      17. Notice that the Announcement subject and Announcement message fields are reverted back to what they were

      Here is a video showing exactly how to replicate the bug:
      Screen Recording 8.14.0.mov

      Workaround

      Update announcement subject/message as per Customer portal announcement failed to be updated

        1. Help center announcement improvements.png
          Help center announcement improvements.png
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        2. Screen Recording 8.14.0.mov
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        3. Step1.png
          Step1.png
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        4. Step2.png
          Step2.png
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        5. Step3.png
          Step3.png
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        6. Step4.png
          Step4.png
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            [JSDSERVER-7076] The announcement banner subject and message of the main help center page can't be edited after adding new languages

            mvalcheva added a comment -

            Thank you @Charlie Marriott for the update. Waiting for this version release.

            KR,

            Mirela

            mvalcheva added a comment - Thank you @Charlie Marriott for the update. Waiting for this version release. KR, Mirela

            Atlassian Update – 27th April 2022

            Hi 8ad998a8a313,

            Thanks for your comment. Yes, the Jira Service Management team is actively working on improving the way announcements handle translations, editing and deletion across the help center and customer portals. We're targeting the 5.1 version, which is planned for release in the next few months. We also have this on our public roadmap (see attached image).

            Kind regards,

            Charlie Marriott

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 27th April 2022 Hi 8ad998a8a313 , Thanks for your comment. Yes, the Jira Service Management team is actively working on improving the way announcements handle translations, editing and deletion across the help center and customer portals. We're targeting the 5.1 version, which is planned for release in the next few months. We also have this on our public roadmap (see attached image). Kind regards, Charlie Marriott Jira Service Management, Data Center & Server

            mvalcheva added a comment -

            Hello @Charlie Marriott,

            is Atlassian working on fixing this bug, as the DB workaround is hard to implement, having in mind the size of our organization and the daily changes we have?

            Any update will be appreciated.

            Thanks!

            mvalcheva added a comment - Hello @Charlie Marriott, is Atlassian working on fixing this bug, as the DB workaround is hard to implement, having in mind the size of our organization and the daily changes we have? Any update will be appreciated. Thanks!

            Hello, please add 4.13.13 as well.

            Only the DB workaround works but same behaviour after the change > Cannot update the message using the GUI.

            Thanks for fixing this in the short future.

            Valiantys Support added a comment - Hello, please add 4.13.13 as well. Only the DB workaround works but same behaviour after the change > Cannot update the message using the GUI. Thanks for fixing this in the short future.

            Please add 4.13.7 as Affects Version.

            Dave Mathijs added a comment - Please add 4.13.7 as Affects Version.

            The workaround provided by Atlassian Support:

            • Go to Project Settings > Language Support, select the language other than the project default language, click on Announcements and remove any text from the Announcement subject and Announcement message. Click Save
            • Once done, go to Portal Settings, click on View and customize the look and feel of your Help Center and remove the Announcement subject and message.

            Do you have any update for this issue? The workaround provided does not fix the issue.

            Dave Mathijs added a comment - The workaround provided by Atlassian Support: Go to  Project Settings > Language Support , select the language other than the project default language, click on  Announcements  and remove any text from the  Announcement subject  and  Announcement message . Click  Save Once done, go to  Portal Settings , click on  View and customize  the look and feel of your Help Center and remove the Announcement subject and message. Do you have any update for this issue? The workaround provided does not fix the issue.

              cmarriott Charlie Marriott
              jrey Julien Rey
              Affected customers:
              26 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: