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  1. Jira Service Management Data Center
  2. JSDSERVER-7063

Announcement Banner on Customer portal after translated will remain even after removing the content from Announcement Banner

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 5.2.0
    • 4.11.0, 4.12.0, 4.13.1
    • Customer Portal

      Issue Summary

      Announcement Banner on Customer portal after translated will remain even after removing the content from Announcement Banner

      Steps to Reproduce

      1. Create a Service Desk Project
      2. Navigate to Project Settings --> Portal Settings --> Add a String Announcement Banner: "Welcome to IT Service Center"
      3. Navigate to Project Settings --> Language Support --> Add a language (Eg. Deutsch (Deutschland))
      4. On translation page, set the translation for Announcement Banner: "Willkommen im IT Service Center"
      5. Login as customer with Profile language set to Deutsch (Deutschland). Customer will see the Announcement Banner: "Willkommen im IT Service Center"
      6. As admin, Navigate to Project Settings --> Portal Settings --> and remove the Announcement Banner String.

      Expected Results

      The content on Announcement Banner should also be removed

      Actual Results

      The User with language Deutsch (Deutschland) will see the same content in the Announcement Banner as "Willkommen im IT Service Center"

      Workaround

      Before removing the content in Announcement Banner from Navigate to Project Settings --> Portal Settings --> "View and change your Customer Portal announcement". Remove the translated entry from
      Navigate to Project Settings --> Language Support --> Click on the selected Language --> Translation page --> Announcement Banner

            [JSDSERVER-7063] Announcement Banner on Customer portal after translated will remain even after removing the content from Announcement Banner

            Baris Ilhan made changes -
            Assignee Original: Baris Ilhan [ 8d241b947074 ] New: Charlie Marriott [ cmarriott ]
            Baris Ilhan made changes -
            Assignee Original: Charlie Marriott [ cmarriott ] New: Baris Ilhan [ 8d241b947074 ]
            Krystian M made changes -
            Remote Link Original: This issue links to "JSDS-7771 (Bulldog)" [ 517439 ] New: This issue links to "JSMDC-7771 (JIRA Server (Bulldog))" [ 517439 ]
            Krystian M made changes -
            Remote Link Original: This issue links to "JSDS-7730 (Bulldog)" [ 516591 ] New: This issue links to "JSMDC-7730 (JIRA Server (Bulldog))" [ 516591 ]
            Kun Huang (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 677000 ]
            Kamil Smigielski (Inactive) made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 675835 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 670291 ]
            Charlie Marriott made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              cmarriott Charlie Marriott
              072fabfd41a3 Shreekesh Mohan
              Affected customers:
              11 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: