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  1. Jira Service Management Data Center
  2. JSDSERVER-7032

Select list custom field options are truncated in customer portal

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
    • 5.12.0
    • 4.11.1
    • Customer Portal

      Issue Summary

      After upgrading Jira Service Desk from 4.5.1 to JSD 4.11.1 release, the select list custom field options are truncated in customer portal.

      Steps to Reproduce

      1. Create custom field (single choice) with option that goes beyond 75 characters
      2. Add the custom field to JSD project
      3. Check the select list options from customer portal

      Expected Results

      The long text option should be wrapped like JSD 4.5.1:

      Actual Results

      The long text option is truncated in JSD 4.11.1:

      Workaround

      N/A

        1. Screen Shot 2020-10-12 at 10.43.09 am.png
          Screen Shot 2020-10-12 at 10.43.09 am.png
          387 kB
        2. Screen Shot 2020-10-12 at 9.56.33 am.png
          Screen Shot 2020-10-12 at 9.56.33 am.png
          381 kB

            [JSDSERVER-7032] Select list custom field options are truncated in customer portal

            Shova Acharya made changes -
            Fix Version/s New: 5.12.0 [ 105722 ]
            Shova Acharya made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Shova Acharya made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Shova Acharya made changes -
            Assignee New: Shova Acharya [ f8cc0f3bb64f ]
            Bartosz Ornatowski made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            UIS Original: 11 New: 6
            SET Analytics Bot made changes -
            UIS Original: 1 New: 11
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

              f8cc0f3bb64f Shova Acharya
              kwong2@atlassian.com KellyW (Inactive)
              Affected customers:
              21 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: