Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-7032

Select list custom field options are truncated in customer portal

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
    • 5.12.0
    • 4.11.1
    • Customer Portal

      Issue Summary

      After upgrading Jira Service Desk from 4.5.1 to JSD 4.11.1 release, the select list custom field options are truncated in customer portal.

      Steps to Reproduce

      1. Create custom field (single choice) with option that goes beyond 75 characters
      2. Add the custom field to JSD project
      3. Check the select list options from customer portal

      Expected Results

      The long text option should be wrapped like JSD 4.5.1:

      Actual Results

      The long text option is truncated in JSD 4.11.1:

      Workaround

      N/A

        1. Screen Shot 2020-10-12 at 10.43.09 am.png
          Screen Shot 2020-10-12 at 10.43.09 am.png
          387 kB
        2. Screen Shot 2020-10-12 at 9.56.33 am.png
          Screen Shot 2020-10-12 at 9.56.33 am.png
          381 kB

            [JSDSERVER-7032] Select list custom field options are truncated in customer portal

            Stéphane Plante added a comment -

            Hello, We just upgraded to 4.13.5 and this is definitely an issue for us for cascading fields. The limit for those fields seem to be 30 characters before being truncated. This is a very real limitation.

            Stéphane Plante added a comment - Hello, We just upgraded to 4.13.5 and this is definitely an issue for us for cascading fields. The limit for those fields seem to be 30 characters before being truncated. This is a very real limitation.

            Jennifer Flinn added a comment -

            Our team is experiencing this issue as well. This is a significant issue as it does not allow the customer to see the entire text of the option that they are trying to choose. There is no tooltip or anything to help them pick the right option. Is there a suggested workaround? We have some lengthy answers/options but I don't think that we can consolidate them enough to show the full option.

            Jennifer Flinn added a comment - Our team is experiencing this issue as well. This is a significant issue as it does not allow the customer to see the entire text of the option that they are trying to choose. There is no tooltip or anything to help them pick the right option. Is there a suggested workaround? We have some lengthy answers/options but I don't think that we can consolidate them enough to show the full option.

            Boyan Angelov (Nemetschek Bulgaria) added a comment -

            Does the "long term backlog" mean it will be fixed before Server is totally abandoned? I hope it gets fixed in Data Center at least soon enough...

            Boyan Angelov (Nemetschek Bulgaria) added a comment - Does the "long term backlog" mean it will be fixed before Server is totally abandoned? I hope it gets fixed in Data Center at least soon enough...

            Andrea (Inactive) added a comment -

            Hi kwong2@atlassian.com,

            We have created an internal ticket for JSDS team to work on. This request can be moved to long term backlog.

            Thanks,
            Andrea

            Andrea (Inactive) added a comment - Hi kwong2@atlassian.com , We have created an internal ticket for JSDS team to work on. This request can be moved to long term backlog. Thanks, Andrea

              f8cc0f3bb64f Shova Acharya
              kwong2@atlassian.com KellyW (Inactive)
              Affected customers:
              21 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: