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Type:
Suggestion
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Resolution: Low Engagement
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None
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Component/s: SLA
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None
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0
Since many of our customers do see some issues that have broken SLAs specially if they run into performance issues, It might be useful to add functionality to do a health check on issue SLAs and identify which issues have broken SLAs that have invalid SLA event dates or corrupted values.
This should make the usage of the the REST API /rest/servicedesk/1/servicedesk/sla/admin/task/destructive/reconstruct much easier instead of reconstructing issues in bulk.