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  1. Jira Service Management Data Center
  2. JSDSERVER-7014

Issue Transition: Transition screen is empty

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      Issue Summary

      Given issue has transition screen between statuses, there may be situation when transition screen doesn't contain assignee and/or comment fields. Issue still can be moved between statuses

      Steps to Reproduce

      1. Log in to the system as an agent user, open JSD project 
      2. Open issue with transition screen set (e.g. Service Request)
      3. Move issue between statuses

      Expected Results

      Per project configuration screen contains comment field and assignee field

      Actual Results

      An empty "Transition" screen is displayed with only "Back" and "Save" buttons.

      Workaround

      Assignee and Comment can be added after transition is done. In some cases user can tap Back button and try to change status again and in this case transition screen will be displayed correctly.
       

          Form Name

            [JSDSERVER-7014] Issue Transition: Transition screen is empty

            Igor Shulumba (Inactive) added a comment -

            Jira Version: 1.22.0

            Igor Shulumba (Inactive) added a comment - Jira Version: 1.22.0

              f1ee43c89a85 Igor Shulumba (Inactive)
              23a0a13a26af Anastasiia Rusova (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: