[JSDSERVER-7010] Agent 's attempt to link support issue leads to "session time-out" - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 4.15.0
Affects Version/s: 4.12.0
Component/s: Mobile
Labels:
- Mobile-iOS
- mobile-backend

Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

When an agent tries to link an issue - session times-out (401 status code is received)

Steps to Reproduce

Log in as an Agent, open JSD project
Open any issue and tap on "more" button
select "Add issue link" option on the pop-up
Find issue with type "Support" and tap "Add"

Expected Results

User is able to link Support ticket to the issue

Actual Results

User receives "Session Timed out" message and is logged out after pressing "OK" button.

Workaround

Link Support issues from web

mentioned in: Page Failed to load

relates to: SHRK-208 You do not have permission to view this issue

Form Name

Anastasiia Rusova (Inactive) added a comment - 02/Feb/2021 3:46 PM

Issue is fixed, fix is available in 4.15.0

Anastasiia Rusova (Inactive) added a comment - 02/Feb/2021 3:46 PM Issue is fixed, fix is available in 4.15.0

Assignee:: Anastasiia Rusova (Inactive)

Reporter:: Anastasiia Rusova (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 1 Start watching this issue

Created:: 29/Sep/2020 8:40 AM

Updated:: 02/Feb/2021 3:46 PM

Resolved:: 02/Feb/2021 3:46 PM