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  1. Jira Service Management Data Center
  2. JSDSERVER-7010

Agent 's attempt to link support issue leads to "session time-out"

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      Issue Summary

      When an agent tries to link an issue - session times-out (401 status code is received)

      Steps to Reproduce

      1. Log in as an Agent, open JSD project
      2. Open any issue and tap on "more" button
      3. select "Add issue link" option on the pop-up
      4. Find issue with type "Support" and tap "Add"

      Expected Results

      User is able to link Support ticket to the issue

      Actual Results

      User receives "Session Timed out" message and is logged out after pressing "OK" button. 

      Workaround

      Link Support issues from web
       

            [JSDSERVER-7010] Agent 's attempt to link support issue leads to "session time-out"

            Anastasiia Rusova (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Anastasiia Rusova (Inactive) added a comment -

            Issue is fixed, fix is available in 4.15.0

            Anastasiia Rusova (Inactive) added a comment - Issue is fixed, fix is available in 4.15.0
            Anastasiia Rusova (Inactive) made changes -
            Assignee New: Anastasiia Rusova [ 23a0a13a26af ]
            Anastasiia Rusova (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Anastasiia Rusova (Inactive) made changes -
            Fix Version/s New: 4.15.0 [ 93602 ]
            Dmytro Bulaienko (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Short Term Backlog [ 12074 ]
            Dmytro Bulaienko (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Anastasiia Rusova (Inactive) made changes -
            Remote Link New: This issue links to "SHRK-208 (Bulldog)" [ 507711 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 507055 ]
            Anastasiia Rusova (Inactive) made changes -
            Labels Original: mobile-backend New: Mobile-iOS mobile-backend

              23a0a13a26af Anastasiia Rusova (Inactive)
              23a0a13a26af Anastasiia Rusova (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: