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Bug
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Resolution: Fixed
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Low
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4.6.1, 4.7.1, 4.11.1, 4.12.1, 4.14.1, 4.13.6
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9
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Severity 3 - Minor
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1
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Issue Summary
When searching for and then viewing a KB in the Customer Portal, pressing Back to results results in the search term show with special "HTML Entity" characters present. For example, spaces turn to %20, commas turn to %2C, and so on.
Steps to Reproduce
- Link Confluence to JIra
- Setup a KB link to Confluence, and create a test KB with the title including a space
- Open the customer portal
- Under what do you need help with, enter the name of the KB article
- Click the KB article title to view it
- click Back to results
Expected Results
The search term displays without weird characters
Actual Results
The search term displays with weird characters. EG, spaces turn to %20
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
[JSDSERVER-7006] On the customer portal, KB search term is shown with HTML entity characters (not unescaped)
Fix Version/s | Original: 5.15.0 [ 107090 ] | |
Fix Version/s | New: 5.15.2 [ 108100 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 878085 ] |
UIS | Original: 2 | New: 1 |
Fix Version/s | Original: 15.15.0 [ 107097 ] | |
Fix Version/s | Original: 6.0.0 [ 107096 ] | |
Fix Version/s | New: 5.15.0 [ 107090 ] |
Fix Version/s | New: 15.15.0 [ 107097 ] |
Fix Version/s | New: 6.0.0 [ 107096 ] |
Assignee | New: Benjamin Suess [ c8bcca445054 ] |
Status | Original: In Progress [ 3 ] | New: Waiting for Release [ 12075 ] |
Status | Original: Long Term Backlog [ 12073 ] | New: In Progress [ 3 ] |