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  1. Jira Service Management Data Center
  2. JSDSERVER-699

SLA is not enabled for closed issues - please provide workaround

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 2
    • 14
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I know, I know, this is a feature not a bug.

      Still, we need to be able to recalculate SLA for past issues, since Vertygo SLA is no longer supported and we have to migrate our old SLA to Service Desk, keeping all the timings as they were.
      Thanks!

            [JSDSERVER-699] SLA is not enabled for closed issues - please provide workaround

            Paweł Miczko added a comment -

            We cannot upgrade JIRA to the higher version because we cannot migrate SLA data from VertygoSLA (no longer supported) to Service Desk for old issues. This is a blocker for us.

            Paweł Miczko added a comment - We cannot upgrade JIRA to the higher version because we cannot migrate SLA data from VertygoSLA (no longer supported) to Service Desk for old issues. This is a blocker for us.

            Paweł Miczko added a comment -

            Hi Matt,
            The workflow we use does allow to edit closed issues.

            Paweł Miczko added a comment - Hi Matt, The workflow we use does allow to edit closed issues.

            MattS added a comment -

            Is this really true, or was the workflow used one that didn't allow editing of Closed issues?

            MattS added a comment - Is this really true, or was the workflow used one that didn't allow editing of Closed issues?

              Unassigned Unassigned
              pawel.miczko Paweł Miczko
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                Created:
                Updated: