Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-699

SLA is not enabled for closed issues - please provide workaround

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 2
    • 14
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I know, I know, this is a feature not a bug.

      Still, we need to be able to recalculate SLA for past issues, since Vertygo SLA is no longer supported and we have to migrate our old SLA to Service Desk, keeping all the timings as they were.
      Thanks!

          Form Name

            [JSDSERVER-699] SLA is not enabled for closed issues - please provide workaround

            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 14
            Marc Dacanay made changes -
            Labels Original: pse-request New: pse-request ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976454 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 5 New: 2
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 3 New: 6

              Unassigned Unassigned
              pawel.miczko Paweł Miczko
              Votes:
              18 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated: