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Bug
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Resolution: Unresolved
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Low
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None
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4.12.0, 4.12.1
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1
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Severity 3 - Minor
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Issue Summary
Confluence Cloud integration doesn't allow customers to view knowledge base articles on customer portal/issue view/etc. Because of strict politics & restrictions in Safari, related to `X-Frame-Options` and recently released cookie politics, it blocks iframe usage for displaying KBI articles.
Steps to Reproduce
- Set up Confluence Cloud integration
- Add KB space for a project in the project settings
- Open request creation form on the customer portal
- or open dialog with KB article from the issue view
Expected Results
Should display KB article
Actual Results
KB article iframe blocked by safari with console error.
`Refused to display 'iframe-host-placeholder' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.`
Workaround
Currently, there is no known workaround for this behavior, although you can use any other browser, except Safari. A workaround will be added here when available
- is related to
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JSDSERVER-7175 Knowledge Base articles can't be opened in the customer portal if Confluence Cloud is not configured with anonymous access
- Gathering Interest
- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-6985] Confluence Cloud KBI articles are blocked by `X-Frame-Options` in Safari
| Labels | New: ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955221 ] |
| Support reference count | New: 1 |
| Link | New: This issue is related to JSDSERVER-7175 [ JSDSERVER-7175 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 507986 ] |
| Description |
Original:
h3. Issue Summary
Confluence Cloud integration doesn't allow customers to view knowledge base articles on customer portal/issue view/etc. Because of strict politics & restrictions in Safari, related to `X-Frame-Options` and [recently released|https://developer.apple.com/documentation/safari-release-notes/safari-13_1-release_notes] cookie politics, it blocks iframe usage for displaying KBI articles. h3. Steps to Reproduce # Set up Confluence Cloud integration # Add KBI space for a project in the project settings # Open request creation form on the customer portal # or open dialog with KB article from the issue view h3. Expected Results Should display KB article h3. Actual Results KB article iframe blocked by safari with console error. `Refused to display 'iframe-host-placeholder' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.` h3. Workaround Currently, there is no known workaround for this behavior, although you can use any other browser, except Safari. A workaround will be added here when available |
New:
h3. Issue Summary
Confluence Cloud integration doesn't allow customers to view knowledge base articles on customer portal/issue view/etc. Because of strict politics & restrictions in Safari, related to `X-Frame-Options` and [recently released|https://developer.apple.com/documentation/safari-release-notes/safari-13_1-release_notes] cookie politics, it blocks iframe usage for displaying KBI articles. h3. Steps to Reproduce # Set up Confluence Cloud integration # Add KB space for a project in the project settings # Open request creation form on the customer portal # or open dialog with KB article from the issue view h3. Expected Results Should display KB article h3. Actual Results KB article iframe blocked by safari with console error. `Refused to display 'iframe-host-placeholder' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.` h3. Workaround Currently, there is no known workaround for this behavior, although you can use any other browser, except Safari. A workaround will be added here when available |
| Remote Link | New: This issue links to "Page (Confluence)" [ 503606 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Summary | Original: Confluence Cloud KBI articles blocked by `X-Frame-Options` in Safari | New: Confluence Cloud KBI articles are blocked by `X-Frame-Options` in Safari |