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  1. Jira Service Management Data Center
  2. JSDSERVER-6985

Confluence Cloud KBI articles are blocked by `X-Frame-Options` in Safari


    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.12.0, 4.12.1
    • Knowledge Base
    • None

      Issue Summary

      Confluence Cloud integration doesn't allow customers to view knowledge base articles on customer portal/issue view/etc. Because of strict politics & restrictions in Safari, related to `X-Frame-Options` and recently released cookie politics, it blocks iframe usage for displaying KBI articles.

      Steps to Reproduce

      1. Set up Confluence Cloud integration
      2. Add KB space for a project in the project settings
      3. Open request creation form on the customer portal
      4. or open dialog with KB article from the issue view

      Expected Results

      Should display KB article

      Actual Results

      KB article iframe blocked by safari with console error.

      `Refused to display 'iframe-host-placeholder' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.`


      Currently, there is no known workaround for this behavior, although you can use any other browser, except Safari. A workaround will be added here when available

            Unassigned Unassigned
            inikitin Ivan Nikitin
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