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  1. Jira Service Management Data Center
  2. JSDSERVER-6954

provide/add the possibility to configure a separate SMTP Server for JSD projects/channel

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      At the moment the Outgoing mail SMTP mail address used by the JSD is the same used by Jira as well and with the following behaviour:

      • customer mail the JSD incoming mail channel address setup by you
      • an agent reply to the ticket and Jira use the smtp mail server configured in Jira globally to send back to him the notification, BUT while sending the e-mail, automatically add the reply-to parameter with the JSD incoming mail address.
      • therefore when the customer press reply to comment again the support ticket, the e-mail will be sent to the JSD incoming mail address setup and the comment will be added to the ticket.

      Please provide the possibility to setup a separate SMTP mail address for Jira Service Desk projects/channel so that the mail notifications sent to customer arrive from the same address set in the Jira mail handler.

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            Unassigned Unassigned
            tmarchionni@atlassian.com Tiziana Marchionni
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              Updated:

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