Licensed agent in organization does not appear in Customers search screen

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    • Type: Bug
    • Resolution: Not a bug
    • Priority: Low
    • None
    • Affects Version/s: 3.16.13, 4.5.3
    • Component/s: Customer Organisation
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      Licensed agents in a customer organization do not appear in the project's Customers search menu.

      Steps to Reproduce

      1. Create a new user.
      2. Add them as a licensed user to the JIRA Service Desk application.
      3. Add the user to a customer organization.
      4. Verify they can be found on the Customers search page.
      5. Add them to the Service Desk team.

      Expected Results

      The user will still be found in the Customers search page.

      Actual Results

      The user will not be found in the Customers search page, even though they will still be listed as a users within the organization.

      Workaround

      Remove the user from the Service Desk Team project role or the application access.

            Assignee:
            Unassigned
            Reporter:
            Chris Terry
            Votes:
            4 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: