Issue Summary

Inconsistency customer notification email format for ${request.details}

Steps to Reproduce

1. Go to customer notification (Service Desk project)
2. Set a simple HTML

   <div class="jsd-message-content"> 
       ${message.content}
   </div>
   <div>
   	${request.details}
   </div>
   

3. The preview shows
   
4. Send test email > shows similar format
   
5. Trigger actual customer notification

Expected Results

The actual customer notification email will show the same format.

Actual Results

The actual customer notification email will show different format. See there's no indent for each field value.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available