Issue Summary

workflows statuses shown to customer in the portal are duplicated with german language translation

Steps to Reproduce

• Create a Jira Service Desk project
• Set Jira system language and indexing language to German
• in the JSD project go to Request types, edit fields, workflow statuses and change a status translation so that it show the same as another existing status. Example set the pending and waiting for support statuses so that they show In progress from the customer perspective in the portal as well as the In progress status:
  
• raise a ticket from the portal
• from Jira internally transition the ticket first from waiting for support to in progress, then from in progress to pending
• observe that in the portal the customer see 2 times the same transition in the activity section In progress (in arbeit in german) while he should see no status changing since when he raised the issue was first in waiting for support (translated as in progress/in arbeit), then to in progress (translated as in progress/in arbeit), then in pending (translated as in progress/in arbeit):
  

Expected Results

Jira should not show any change in transitioning on the portal. The internal transitioning should be not triggered and shown to customer.

Actual Results

While the status name is always in arbeit the customer see activity changes.

Workaround

• switch the Jira default language and the user profile language back to English, go to Request types settings, edit fields, workflows statuses, manually add the In arbeit translation to the in progress , which is the one Jira should translate by itself.
  
• go to the customer portal, raise a new ticket and observe that while transitioning the issue from Waiting for Support to in progress and then to pending from Jira internally, the customer does't see any change in the activity and status always remain In arbeit as it should be.