search requests filters on the customer portal get broken when setting the filter on Shared with my organizations

XMLWordPrintable

    • 1
    • Severity 3 - Minor

      Issue Summary

      search requests filters on the customer portal get broken when setting the filter on Shared with my organizations

      Steps to Reproduce

      1. in a JSD project add a customer to 2 different organizations
      2. raise 4 requests with a different request type for each of them and share 2 of them with the 1st organization and other 2 with the 2nd organization.
      3. transition the issues so that they are in different status and so that at least 1 is resolved or closed.
      4. login on the customer portal with the customer that you previously created.
      5. clic on the right top corner and select Requests>All requests.
      6. select the filters as Open Requests, Shared with my organizations and filter for only 1 specific issue type.
      7. Observe that instead all 4 raised issue are displayed, disregarding the filtered request type and showing also the Resolved and Closed:

      Expected Results

      requests should also filter status and request type

      Actual Results

      filter on status and request type doesn't work in combination with shared with my organizations.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Craig Shannon
              Reporter:
              Tiziana Marchionni (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: