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  1. Jira Service Management Data Center
  2. JSDSERVER-6751

Customer portal: If you’re part of only one organization, new requests will still be shared by default

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Since [Jira Service Desk 4.7.0|https://confluence.atlassian.com/servicedesk/jira-service-desk-4-7-x-release-notes-987143432.html] new requests created via the customer portal are set 'private' by default.

      Our customers share new tickets by default. Please create an option on project level to enable 'shared' by default or similar to email "If you’re part of only one organization, new requests will still be shared by default"

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            [JSDSERVER-6751] Customer portal: If you’re part of only one organization, new requests will still be shared by default

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