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  1. Jira Service Management Data Center
  2. JSDSERVER-671

Service Desk - Unable to sort in a Queue

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    • Icon: Bug Bug
    • Resolution: Timed out
    • Icon: Low Low
    • None
    • 1.2.6.1
    • Queues

      Within a Service Desk Queue sorting by a field name does not appear to work correctly. Ancedotal evidence is that is overwritted by the default Key Sort. An example of the code for Show Issues is ORDER BY "Client Name (realtime)" desc.

      On saving this the new sort order does not work. However the sort order is applied in the edit field .

      Service Desk version: 1.2.6.1
      JIRA: v6.2.7#6265-sha1:91604a8

          Form Name

            [JSDSERVER-671] Service Desk - Unable to sort in a Queue

            Katrina Walser (Inactive) added a comment -

            Hi there,

            Thanks for taking the time to raise this issue. We have noticed that it is now more than 6 months old and has had little activity from the community, so I'm going to close it. If you are still having issues with this bug, please feel free to raise a support request at https://support.atlassian.com - the credentials should be the same as for this site. Alternatively, you can reopen this bug. Any extra information you could provide would be a great help.

            Regards,
            Kat
            JIRA Service Desk team

            Katrina Walser (Inactive) added a comment - Hi there, Thanks for taking the time to raise this issue. We have noticed that it is now more than 6 months old and has had little activity from the community, so I'm going to close it. If you are still having issues with this bug, please feel free to raise a support request at https://support.atlassian.com - the credentials should be the same as for this site. Alternatively, you can reopen this bug. Any extra information you could provide would be a great help. Regards, Kat JIRA Service Desk team

              Unassigned Unassigned
              3490cdf66d56 Lyn Farnan
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: