Summary
If you translate Service Desk statuses but the agent and the customer use different languages, the status name that is used on the customer notification, is the Agent one.

Steps to Reproduce

1. Have a customer and an agent with different languages
2. Translate your workflow statuses
3. Create Notification as:
   English: "${event.user.name} changed the status to '${request.status}'."
   Dutch: "${event.user.name} heeft de status gewijzigd in '${request.status}'."
4. Transition the ticket to one of these statuses and verify the customer notification
   Examples:
   Agent=ENG/Customer=NL --> "Agent1 heeft de status gewijzigd in 'In Progress'."
   Agent=NL/Customer=ENG --> "Agent1 changed the status to 'Wordt aan gewerkt'."
5. The status name in the notification will be translated to Agent's language and not customer language.

Expected Results
Status names used in customer notification is customer language.

Actual Results
Status name used in customer notification is agent language.

Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available