• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 4.8.0
• Affects Version/s: 4.4.1, 4.5.1
• Component/s: Approvals, Global Configuration
• Labels:

  None

[JSDSERVER-6650] Adding the jira.issue.editable property causes approvals to fail on Jira Service Desk

Alex [Atlassian,PSE] made changes - 01/Jun/2020 8:11 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 486749 ]

Alex [Atlassian,PSE] made changes - 14/May/2020 6:18 AM

Description

Original: h3. Issue Summary Upgrading Jira Service Desk to the 4.4.0 version or higher (Jira Core/Software to 8.4.0 or higher) will break approvals with the jira.issue.editable = false. If you create a Service Request with approvals through the customer portal on JSD Server 4.X or higher, the approval button will fail if you have the jira.issue.editable = false property set on that particular workflow status h3. Steps to Reproduce # Insert the property into a workflow status. # Create a Service Request with approvals. # Attempt to move the issue through the workflow by pressing the *Approve* button. h3. Expected Results * Up until Jira Service Desk 4.4.0, the approver was able to transition the issue without any problems. h3. Actual Results * After Jira Service Desk 4.4.0, the *Approve* button is displayed but clicking on it, does not trigger any transitions or actions. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary Upgrading Jira Service Desk to the 4.4.0 version or higher (Jira Core/Software to 8.4.0 or higher) will break approvals with the jira.issue.editable = false. If you create a Service Request with approvals through the customer portal on JSD Server 4.X or higher, the approval button will fail if you have the jira.issue.editable = false property set on that particular workflow status h3. Steps to Reproduce # Insert the property into a workflow status. # Create a Service Request with approvals. # Attempt to move the issue through the workflow by pressing the *Approve* button. h3. Expected Results * Up until Jira Service Desk 4.4.0, the approver was able to transition the issue without any problems. h3. Actual Results * After Jira Service Desk 4.4.0, the *Approve* button is displayed but clicking on it, does not trigger any transitions or actions. h3. Workaround The [permission workflow properties|https://confluence.atlassian.com/adminjiraserver/workflow-properties-938847526.html] {{jira.permission.* = denied}} are not affected by this bug, and can therefore be used to prevent an issue from being edited while allowing approvals. For example: {code:java} jira.permission.assign.denied = denied jira.permission.edit.denied = denied jira.permission.attachfiles.denied = denied jira.permission.comment.denied = denied {code}

Ivan Lay made changes - 08/Apr/2020 6:02 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 478264 ]

Przemyslaw Czuj (Inactive) made changes - 19/Mar/2020 4:06 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Elton Santos made changes - 28/Feb/2020 3:48 AM

Remote Link

New: This issue links to "JSDS-5550 (Bulldog)" [ 473123 ]

Bugfix Automation Bot made changes - 27/Feb/2020 6:00 PM

Support reference count

Original: 2

New: 3

moofoo (Inactive) made changes - 06/Feb/2020 6:29 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

moofoo (Inactive) made changes - 06/Feb/2020 6:29 AM

Fix Version/s

New: 4.8.0 [ 91294 ]

moofoo (Inactive) made changes - 28/Jan/2020 4:07 AM

Remote Link

New: This issue links to "Service Desk Master › Service Desk - Master › JSDSERVER-6650-make-a-correct-check-for-whether-issue-is-archived (server-syd-bamboo)" [ 468859 ]

moofoo (Inactive) made changes - 28/Jan/2020 4:02 AM

Status

Original: Gathering Impact [ 12072 ]

New: In Progress [ 3 ]

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