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  1. Jira Service Management Data Center
  2. JSDSERVER-6635

Hidden request types are shown when accessing servicedeskapi/servicedesk/{serviceDeskId}/requesttype as a customer

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 4.3.2, 5.3.0
    • API and Integrations
    • None

      Issue Summary

      When accessing the servicedeskapi/servicedesk/serviceDeskId/requesttype endpoint as a customer, it is possible to see request types that are hidden from the customer portal

      Steps to Reproduce

      1. On Service Desk, create a hidden request type
      2. Access the servicedeskapi/servicedesk/serviceDeskId/requesttype endpoint as a customer

      Expected Results

      The hidden request types won't be displayed

      Actual Results

      Any hidden request types will be shown

      Workaround

      No workaround at the moment.

            [JSDSERVER-6635] Hidden request types are shown when accessing servicedeskapi/servicedesk/{serviceDeskId}/requesttype as a customer

            Rostislav Pasechnikov (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Rostislav Pasechnikov (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            Yit Wei made changes -
            Affects Version/s New: 5.3.0 [ 102400 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 0 New: 2
            SET Analytics Bot made changes -
            UIS Original: 3 New: 0

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: