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  1. Jira Service Management Data Center
  2. JSDSERVER-6615

Autowatch does not work

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      NOTE: I moved this issue to the Service Desk project because a partner helped us discovering that the issue is related to Jira Service Desk 4.4.1 and not to Jira Software.

      Issue Summary

      Autowatch does not work

      Steps to Reproduce

      1. Install jira 8.3.0 or 8.3.1 or 8.4.1 or latest with Service Desk 4.3.0,4.3.1 or 4.4.1
      2. Set the Autowatch function to Enabled on the system or in a user profile level.
      3. Create an issue.

      Expected Results

      The reporter is added as a watcher.

      Actual Results

      The user is not added as a watcher.

      Workaround

      From the System Service Desk Addon disable the sd-auto-watch-predicate-impl module.

      Then Autowatch feature works again.

        1. Screenshot 2019-10-25 at 10.56.33.png
          Screenshot 2019-10-25 at 10.56.33.png
          106 kB

            [JSDSERVER-6615] Autowatch does not work

            Pang Chen added a comment -

            Is there a fix to this other than disabling the add-on component?

            Pang Chen added a comment - Is there a fix to this other than disabling the add-on component?

            Diego Baeza (Inactive) added a comment -

            Important to note is that one side effect noted by disabling the module is that Jira Service Desk customers are added as watchers (in addition to as a reporter/request participant) to JSD requests.

            Diego Baeza (Inactive) added a comment - Important to note is that one side effect noted by disabling the module is that Jira Service Desk customers are added as watchers (in addition to as a reporter/request participant) to JSD requests.

            Steven P added a comment - - edited

            Answer: How do you get to the screen which is mentioned in the description?

             

            1. Manage Apps 
            2. Filter the apps by Application Components.
            3. Find "Jira Service Desk", expand it
            4. 122 of 122 modules enabled (on the right) click the plus to expand it
            5. Search for the module to disable
            6. Click Disable next to it.

             Note that now it says 121 of 122 modules enabled.

             

            Steven P added a comment - - edited Answer: How do you get to the screen which is mentioned in the description?   Manage Apps  Filter the apps by Application Components. Find "Jira Service Desk", expand it 122 of 122 modules enabled (on the right) click the plus to expand it Search for the module to disable Click Disable next to it.  Note that now it says 121 of 122 modules enabled.  

            Sinan Öztürk added a comment -

            Problem still continues after Upgrading from 8.4.1 to 8.5.1. Jira and Service Desk are both installed.

            After I disabled the module, autowatch starts working again. 

            Sinan Öztürk added a comment - Problem still continues after Upgrading from 8.4.1 to 8.5.1. Jira and Service Desk are both installed. After I disabled the module, autowatch starts working again. 

            Tyler Anderson added a comment - - edited

            How do you disable the Jira Service Desk autowatch? Also how do you get to the screen which is mentioned in the description?

             

            We are using DataCenter

            Jira Software 8.3.2

            Service Desk 4.3.2

            Tyler Anderson added a comment - - edited How do you disable the Jira Service Desk autowatch? Also how do you get to the screen which is mentioned in the description?   We are using DataCenter Jira Software 8.3.2 Service Desk 4.3.2

            Tim Eddelbüttel added a comment -

            We've discovered this problem on a customer instance.

            To reproduce the problem take a clean Jira Software instance and install Jira Service Desk only.

            • Jira Service Desk 4.4.1
            • Jira Software 8.4.1

            If I remove Jira Service Desk autowatch starts working.

            Tim Eddelbüttel added a comment - We've discovered this problem on a customer instance. To reproduce the problem take a clean Jira Software instance and install Jira Service Desk only. Jira Service Desk 4.4.1 Jira Software 8.4.1 If I remove Jira Service Desk autowatch starts working.

            Kai Laufer added a comment -

            Same problem in Jira Server v8.3.3. We really use and rely on this.

            Kai Laufer added a comment - Same problem in Jira Server v8.3.3. We really use and rely on this.

            danna deaton added a comment -

            I have noticed it is also no longer adding in the Assignee, Approvers or Participants as Watchers when they are added to the issue.

            danna deaton added a comment - I have noticed it is also no longer adding in the Assignee, Approvers or Participants as Watchers when they are added to the issue.

            Richard Minick added a comment - - edited

            I hope this get more traction as this is a big deal for our users

            Richard Minick added a comment - - edited I hope this get more traction as this is a big deal for our users

              kkanojia Kunal Kanojia
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              14 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: