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  1. Jira Service Management Data Center
  2. JSDSERVER-6615

Autowatch does not work

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      NOTE: I moved this issue to the Service Desk project because a partner helped us discovering that the issue is related to Jira Service Desk 4.4.1 and not to Jira Software.

      Issue Summary

      Autowatch does not work

      Steps to Reproduce

      1. Install jira 8.3.0 or 8.3.1 or 8.4.1 or latest with Service Desk 4.3.0,4.3.1 or 4.4.1
      2. Set the Autowatch function to Enabled on the system or in a user profile level.
      3. Create an issue.

      Expected Results

      The reporter is added as a watcher.

      Actual Results

      The user is not added as a watcher.

      Workaround

      From the System Service Desk Addon disable the sd-auto-watch-predicate-impl module.

      Then Autowatch feature works again.

        1. Screenshot 2019-10-25 at 10.56.33.png
          Screenshot 2019-10-25 at 10.56.33.png
          106 kB

          Form Name

            [JSDSERVER-6615] Autowatch does not work

            Tiziana Marchionni made changes -
            Remote Link Original: This issue links to "JSDS-5222 (Bulldog)" [ 457035 ] New: This issue links to "JSMDC-5222 (JIRA Server (Bulldog))" [ 457035 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 4.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]

            Pang Chen added a comment -

            Is there a fix to this other than disabling the add-on component?

            Pang Chen added a comment - Is there a fix to this other than disabling the add-on component?
            Raf made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 457091 ]
            Raf made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 470474 ]
            Sven Laanela (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 468526 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 468526 ]
            Rodrigo Heinzen made changes -
            Affects Version/s New: 4.4.2 [ 89399 ]
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1108 New: 1168

              kkanojia Kunal Kanojia
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              14 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: