Problem
It's possible to use bulk operations to set request type of Service Desk issues. However, if custom issue type is used, an additional step which is to change the option for editing issue type field is often required so that the associated request type will be available for the bulk edit.
Steps to reproduce the issue
- Create 3 new issue types --> ITA, ITB, ITC.
- Create a new issue type scheme with the issue types above.
- Associate the issue type scheme with a Service Desk project.
- Remove all existing Request Types.
- Create 3 new request types --> RTA to be associated with ITA, RTB to be associated with ITB, RTC to be associated with ITC.
- Create a new issue from Jira for each issue type, leave the request type empty.
- Using Issue navigator, search for the new issues and perform bulk edit.
- Choose the issue with issue type ITC and edit issue to set the request type.
Expected result
The default option shown for request type is RTC.
Actual result
The default option shown for request type is RTA because the default option shown for issue type is ITA. Changing the option for issue type to ITB will allow the associated request type to be set via bulk edit.
Notes
- This is only affecting custom issue types, this Bug is not reproducible with the default issue types created along with the Service Desk projects.
- An example use case is that a bunch of issues created in Jira via CSV import and request type should be able to be set via bulk operations. This Bug might give the impression that it's not possible to bulk edit issues to set request type.
Bug
Low
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