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  1. Jira Service Management Data Center
  2. JSDSERVER-6605

Enhancement to Canned Response Management - Export or Manage/View All Option

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a Jira Service Desk Admin I would like the ability to view all canned responses.  Currently they are paged and you can only see about 10 at a time then you have to use next to view the next set.  I'd like to do some review/house keeping and would rather export all of the content or show it all and be able to sort etc.  The current configuration is limited.  While very useful for folks who have been on our team for a while it's difficult for new members to know what's out there.  

      The ability to export all Canned Responses to CSV would be an acceptable option.

       

      NOTE - I did not have a clear Component to select from.  Suggest adding Canned Responses as a Component to this Jira project.

       

      Thanks - Tanya

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            [JSDSERVER-6605] Enhancement to Canned Response Management - Export or Manage/View All Option

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              slaanela Sven Laanela (Inactive)
              6b4ff0232856 Tanya C
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