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  1. Jira Service Management Data Center
  2. JSDSERVER-6605

Enhancement to Canned Response Management - Export or Manage/View All Option

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a Jira Service Desk Admin I would like the ability to view all canned responses.  Currently they are paged and you can only see about 10 at a time then you have to use next to view the next set.  I'd like to do some review/house keeping and would rather export all of the content or show it all and be able to sort etc.  The current configuration is limited.  While very useful for folks who have been on our team for a while it's difficult for new members to know what's out there.  

      The ability to export all Canned Responses to CSV would be an acceptable option.

       

      NOTE - I did not have a clear Component to select from.  Suggest adding Canned Responses as a Component to this Jira project.

       

      Thanks - Tanya

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            [JSDSERVER-6605] Enhancement to Canned Response Management - Export or Manage/View All Option

            Veronica Borcz added a comment -

            Is there a solution? We struggle with this as well.

            Veronica Borcz added a comment - Is there a solution? We struggle with this as well.

            Tanya L Christensen added a comment -

            Glad I could help. 

            Tanya L Christensen added a comment - Glad I could help. 

            Andrew Wolpers added a comment -

            Ah- good call on using the browser. I always forget they include JSD in there.

            Looks like this will work well- thanks Tanya! My sanity thanks you, and I fully back adding this to the UI so Project Admins can find this easily themselves and without any knowledge of making a rest call.

            Andrew Wolpers added a comment - Ah- good call on using the browser. I always forget they include JSD in there. Looks like this will work well- thanks Tanya! My sanity thanks you, and I fully back adding this to the UI so Project Admins can find this easily themselves and without any knowledge of making a rest call.

            Tanya L Christensen added a comment -

            Andrew - the REST endpoint is:  ... jira/plugins/servlet/restbrowser#/resource/servicedesk-canned-responses-1-search-projectkey

            I think it's this App we have installed:  Atlassian REST API Browser

            The results are json - we then use an Advanced tables macro to format the results nicely.  Advanced Tables for Confluence

            Best of luck to you.

            ...

            The desired solution would be to have a native UI interface to better administer the project's Canned Responses. 

             

            Tanya L Christensen added a comment - Andrew - the REST endpoint is:  ... jira/plugins/servlet/restbrowser#/resource/servicedesk-canned-responses-1-search-projectkey I think it's this App we have installed:  Atlassian REST API Browser The results are json - we then use an Advanced tables macro to format the results nicely.  Advanced Tables for Confluence Best of luck to you. ... The desired solution would be to have a native UI interface to better administer the project's Canned Responses.   

            Tanya C added a comment -

            Hi Andrew - I'm not at work.  Tomorrow I'll get the info about how we were able to pull the data from the API.  It's possible there is an App we have that you don't.  Sorry for the delay in replying to your comment.  

            Tanya C added a comment - Hi Andrew - I'm not at work.  Tomorrow I'll get the info about how we were able to pull the data from the API.  It's possible there is an App we have that you don't.  Sorry for the delay in replying to your comment.  

            Andrew Wolpers added a comment - - edited

            Hey Tanya, I'm not having any luck finding a call for rest in the Atlassian Docs for Rest or server. Could you share a bit more about your workaround?

            Andrew Wolpers added a comment - - edited Hey Tanya, I'm not having any luck finding a call for rest in the Atlassian Docs for Rest or server . Could you share a bit more about your workaround?

            Tanya L Christensen added a comment -

            There is an api call.  I'm on my phone but our team used it as a stop gap until we get a more robust native method.  

            Tanya L Christensen added a comment - There is an api call.  I'm on my phone but our team used it as a stop gap until we get a more robust native method.  

            Lenartb added a comment -

            Also an API call that would return list of all canned responese would be nice.

            Lenartb added a comment - Also an API call that would return list of all canned responese would be nice.

            Lynne Wagner added a comment -

            Would also be nice if you could see the Canned Responses from the Administrative views – rather than having to create a comment on an Issue in order to manage the canned responses.

            Lynne Wagner added a comment - Would also be nice if you could see the Canned Responses from the Administrative views – rather than having to create a comment on an Issue in order to manage the canned responses.

              slaanela Sven Laanela (Inactive)
              6b4ff0232856 Tanya C
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                Created:
                Updated: