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  1. Jira Service Management Data Center
  2. JSDSERVER-6601

Request Participant/Customer Request Type fields not available on the Board's Issue Detail View Selection

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      Summary

      The Request Participant field is not available as an option on the Board's issue detail view.

      Steps to Reproduce

      1. Create a board out of a Service Desk project
      2. Go to Board > Configure > Issue Detail View > People

      Expected Behaviour

      Request Participant/Customer Request Type is available. Since Approvers field is there which is also a Service Desk specific custom field, I am expecting these to be available too.

      Actual Behaviour

      On the dropdown, the Request Participant or Customer Request Type field is unavailable

      Workaround

      Use the issue details view to update these fields instead.

        1. people.png
          people.png
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          Form Name

            [JSDSERVER-6601] Request Participant/Customer Request Type fields not available on the Board's Issue Detail View Selection

            Max Muster added a comment -

            Hi Guys of Atlassian,

            we have multiple instances of JSD and Jira running and are facing the same issue.

            Is there any update?

            Best regards

            Thomas Probst

            Max Muster added a comment - Hi Guys of Atlassian, we have multiple instances of JSD and Jira running and are facing the same issue. Is there any update? Best regards Thomas Probst

            Michael Ruhnau added a comment -

            Hi Atlassian , can you please provide more info on your plans to fix this? 

            Michael Ruhnau added a comment - Hi Atlassian , can you please provide more info on your plans to fix this? 

            Harrison Darling added a comment -

            Hi - I had assumed this would be fixed in the Jira 8 rollout, why was this not?

            Harrison Darling added a comment - Hi - I had assumed this would be fixed in the Jira 8 rollout, why was this not?

            Norman Walter added a comment -

            Just stumbled over this in our Jira Service Desk, google'd it and found this bug - weird behavior, would like to see this fixed.

            Norman Walter added a comment - Just stumbled over this in our Jira Service Desk, google'd it and found this bug - weird behavior, would like to see this fixed.

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated: