Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6601

Request Participant/Customer Request Type fields not available on the Board's Issue Detail View Selection

XMLWordPrintable

      Summary

      The Request Participant field is not available as an option on the Board's issue detail view.

      Steps to Reproduce

      1. Create a board out of a Service Desk project
      2. Go to Board > Configure > Issue Detail View > People

      Expected Behaviour

      Request Participant/Customer Request Type is available. Since Approvers field is there which is also a Service Desk specific custom field, I am expecting these to be available too.

      Actual Behaviour

      On the dropdown, the Request Participant or Customer Request Type field is unavailable

      Workaround

      Use the issue details view to update these fields instead.

        1. people.png
          29 kB
          Anna Cardino

          Form Name

            [JSDSERVER-6601] Request Participant/Customer Request Type fields not available on the Board's Issue Detail View Selection

            Marc Dacanay made changes -
            Labels Original: non-warranty pse-request New: non-warranty pse-request ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955162 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 6
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 3 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 3
            Bugfix Automation Bot made changes -
            Support reference count Original: 4 New: 5

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated: