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  1. Jira Service Management Data Center
  2. JSDSERVER-6599

Jira Service Desk not saving Holiday on the select date.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 4.8.0
    • 4.4.0, 4.4.1, 4.5.1, 4.5.2, 4.6.0, 4.6.1
    • SLA
    • None

      Issue Summary

      When you set a new holiday on JSD and save the date Jira automatically modifies to a day before: E.g Set the holiday to Oct 20th, after saved, the date changes automatically to Oct 19th.

      Environment

      • Jira Software/Core - 8.4.0
      • Jira Service Desk - 4.4.1
      • Database: Postgres

      Steps to Reproduce

      1. Set the server to the NY time zone(america/New_York).
      2. Start Jira
      3. Set the profile of the admin for the Toronto Time zone. 
      4. Add a new holiday under the calendar on Project Settings.
      5. Click on save

      Expected Results

      That Jira will be able to save the selected date.

      Actual Results

      Jira saves the new holiday for a day before (E.g pick the day 25 of December, When you click on save Jira will save it to 24th of December)

      Notes

      I was able to replicate with the server on the following time zones (GMT -5, GMT -4, GMT -3). And the user profile on (GMT -5, GMT -4, GMT -3).

      Workaround

      We will have to follow the steps below in order to proceed with the workaround:

      • Go to the darkfeature page: <Jira_URL>/secure/SiteDarkFeatures!default.jspa
      • Add the following feature: 
        sd.workinghours.new.page.disabled
      • Try to add a new holiday again.

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            [JSDSERVER-6599] Jira Service Desk not saving Holiday on the select date.

            Alex [Atlassian,PSE] added a comment -

            Hi matthew.r.dell ,

            While the fix is not in JSD 4.5, it will be in the next ER, 4.13, which is due out soon (potentially within a month). Please keep any eye out on the release notes page - https://confluence.atlassian.com/servicedesk/jira-service-desk-release-notes-780083086.html

            Cheers,
            Alex

            Alex [Atlassian,PSE] added a comment - Hi matthew.r.dell , While the fix is not in JSD 4.5, it will be in the next ER, 4.13, which is due out soon (potentially within a month). Please keep any eye out on the release notes page - https://confluence.atlassian.com/servicedesk/jira-service-desk-release-notes-780083086.html Cheers, Alex

            Matthew Dell added a comment -

            Will this be included in an enterprise release? This is not a minor symptom for instances with many service desks and calendars.

            Matthew Dell added a comment - Will this be included in an enterprise release? This is not a minor symptom for instances with many service desks and calendars.

            Alex [Atlassian,PSE] added a comment -

            Hi 180639d4dcbf, from what I can see in the bug report details, the development team have fixed this issue and it will be shipped in JSD Server 4.8.0

            Alex [Atlassian,PSE] added a comment - Hi 180639d4dcbf , from what I can see in the bug report details, the development team have fixed this issue and it will be shipped in JSD Server 4.8.0

            Sam added a comment -

            Hello, I was wondering what the status of this issue is?

            Sam added a comment - Hello, I was wondering what the status of this issue is?

            Harrison Golden added a comment -

            I'm seeing this same issue on Service Desk 4.4.2.

            Harrison Golden added a comment - I'm seeing this same issue on Service Desk 4.4.2.

              ashubovych moofoo (Inactive)
              slenz@atlassian.com Susane Lenz (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: