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  1. Jira Service Management Data Center
  2. JSDSERVER-6586

Previous Approver is added to the Approver History when a back to back approval is set

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.1.0
    • Approvals

      Summary

      If we set approval back to back (from status to another status an approval is required), the previous approver will be added even though it is already removed from the approver field.

      Steps to Reproduce

      1. Set the same Approval as in your Workflow setup with 2 Approval Status back to back.
      2. Create a ticket that will use the workflow.
      3. Set only 1 Approver when creating the issue and proceed.
      4. Login as the approver and approve/reject to move it to the next approval status.
      5. After moved, edit the Approver to another user.

      Expected Result

      • The previous approval history will show the previous user while the current approval will be updated with the current user

      Actual Result

      • The current user somehow added to the Approver History of the previous approval status.

      Workaround

      not yet found

        1. 1st status.png
          1st status.png
          127 kB
        2. 1st status after approvedeclined.png
          1st status after approvedeclined.png
          137 kB
        3. after approver replaced.png
          after approver replaced.png
          139 kB

            [JSDSERVER-6586] Previous Approver is added to the Approver History when a back to back approval is set

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              28 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated: