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Bug
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Resolution: Fixed
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High
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4.8.0, 4.5.4, 4.4.0, 4.5.0, 4.1.3, 4.5.3, 4.6.1, 4.7.1
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12
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Severity 2 - Major
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70
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Issue Summary
Archived components are still available on the Customer portal.
Steps to Reproduce
- Go to a Service Desk project > Project Settings > Components.
- Archive any number of components:
- Go to the customer portal and try to create a new request that has the components field in it.
Expected Results
The components available are only those not archived.
Actual Results
All components are still selectable: 
In JSD, the archived component is not visible
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]"){kind=icon}
[JSDSERVER-6584] Archived components are still available on the Customer portal.
This says Closed and Fixed, and was resolved Oct 7, 2020, but against which version? We see it with Jira Software 8.8.1 (Data Center) and Service Desk 4.8.1.
Jira Server v8.7.1 and JIRA Service Desk 4.7.1
Same problem - archived component, but it is still visible in Service Desk portal. Do not want to delete also, because then this will change the older issues.
Also present in Jira 8.5.4 JSD 4.5.4.
This is a really annoying bug as we thought/hoped we could stop people raising support tickets for systems we no longer support by archiving components.
We're facing this issue within Jira 8.7.1 with JSD 4.7.1 as well.
Please add the filter to hide archived ones, this is very annoying.
best
Andreas
My installation has this issue. We are running Jira Service Desk Data Center version 4.7.1.
Affects also the enterprise release JIRA Service Desk 4.5.3 & 4.5.4.
After update to SD 4.5.5 the issue still exists...
It shows up above, the Fix Version/s as 4.12.1. So you'll need to upgrade to Service Desk 4.12.1.