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  1. Jira Service Management Data Center
  2. JSDSERVER-6584

Archived components are still available on the Customer portal.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 4.12.1
    • 4.8.0, 4.5.4, 4.4.0, 4.5.0, 4.1.3, 4.5.3, 4.6.1, 4.7.1
    • Customer Portal

      Issue Summary

      Archived components are still available on the Customer portal.

      Steps to Reproduce

      1. Go to a Service Desk project > Project Settings > Components.
      2. Archive any number of components:
      3. Go to the customer portal and try to create a new request that has the components field in it.

      Expected Results

      The components available are only those not archived.

      Actual Results

      All components are still selectable:

      In JSD, the archived component is not visible

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Form Name

            [JSDSERVER-6584] Archived components are still available on the Customer portal.

            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556503 ]

            Curtis added a comment - - edited

            It shows up above, the Fix Version/s as 4.12.1. So you'll need to upgrade to Service Desk 4.12.1.

            Curtis added a comment - - edited It shows up above, the Fix Version/s as 4.12.1 . So you'll need to upgrade to Service Desk 4.12.1.

            Raleigh added a comment -

             This says Closed and Fixed, and was resolved Oct 7, 2020, but against which version? We see it with Jira Software 8.8.1 (Data Center) and Service Desk 4.8.1.

            Raleigh added a comment -  This says Closed and Fixed, and was resolved Oct 7, 2020, but against which version? We see it with Jira Software 8.8.1 (Data Center) and Service Desk 4.8.1.
            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 510934 ]
            Kunal Kanojia made changes -
            Remote Link New: This issue links to "JSDS-6981 (JIRA Server (Bulldog))" [ 507975 ]
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Mila made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 507823 ]
            SET Analytics Bot made changes -
            UIS Original: 81 New: 70
            SET Analytics Bot made changes -
            UIS Original: 93 New: 81
            SET Analytics Bot made changes -
            UIS Original: 104 New: 93

              kkanojia Kunal Kanojia
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              35 This affects my team
              Watchers:
              40 Start watching this issue

                Created:
                Updated:
                Resolved: