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  1. Jira Service Management Data Center
  2. JSDSERVER-6560

Track Service Desk agent license usage via login

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Enterprise Jira Admins need a more robust way of tracking whether Service Desk agent licenses are recently in use. In other words: a way to see the last login time of specific users in a licensing role, the agent role. This could be accessible via User Management screen or Applications & Licenses screen.

      Notes

      See the Atlassian Community article Sql query to get the list of Jira and Jira Service Desk Active users last login details

      And also the KB article How to Get a List of Active Users Counting Towards the Jira application License

          Form Name

            [JSDSERVER-6560] Track Service Desk agent license usage via login

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Alexander (Inactive) made changes -
            Summary Original: Track Service desk license usage New: Track Service Desk agent license usage via login
            Alexander (Inactive) made changes -
            Description Original: We need an option to track the usage and last login details for Service desk agent. New: Enterprise Jira Admins need a more robust way of tracking whether Service Desk agent licenses are recently in use. In other words: a way to see the last login time of specific users in a licensing role, the agent role. This could be accessible via User Management screen or Applications & Licenses screen.

            h2.Notes
            See the Atlassian Community article [Sql query to get the list of Jira and Jira Service Desk Active users last login details|https://community.atlassian.com/t5/Jira-questions/Sql-query-to-get-the-list-of-Jira-and-Jira-Service-Desk-Active/qaq-p/947121]

            And also the KB article [How to Get a List of Active Users Counting Towards the Jira application License|https://confluence.atlassian.com/jirakb/how-to-get-a-list-of-active-users-counting-towards-the-jira-application-license-278695452.html]
            Alexander (Inactive) made changes -
            Summary Original: Track Service desk license usgae New: Track Service desk license usage
            Krina made changes -
            Reporter Original: Krina [ kmehta ] New: Alexander [ abeltz ]
            Krina created issue -

              Unassigned Unassigned
              abeltz Alexander (Inactive)
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                Created:
                Updated:
                Resolved: