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  1. Jira Service Management Data Center
  2. JSDSERVER-654

Hide activity log on customer portal jira service desk

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Fix
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      i can't change setting for hidding activity on portal customer.
      Is it possible?
      i want my customer just create issue and allow comment on owner issue and just view comment supporter but not view activity log or activity stream on portal in jira service desk.

      in attachment png file show red line wanna hidding.

      tnx

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            [JSDSERVER-654] Hide activity log on customer portal jira service desk

            ian mirfin added a comment -

            This is a shame this request is set to wont fix, There is no need to inform customers of the internal workings of workflow status changes

            ian mirfin added a comment - This is a shame this request is set to wont fix, There is no need to inform customers of the internal workings of workflow status changes

            Deleted Account (Inactive) added a comment -

            Hi,

            this would be so useful!

            Deleted Account (Inactive) added a comment - Hi, this would be so useful!

            Vijay Sridhar added a comment -

            Hi,

            If we move the Request type in service Desk , activity log showing the original status of the previous request Type , which is making no use of having the "Status name to show customer" in the Workflow Statuses .

            It will be better we can hide the Hide activity log in customer portal based our wish .

            Regards
            Vijay

            Vijay Sridhar added a comment - Hi, If we move the Request type in service Desk , activity log showing the original status of the previous request Type , which is making no use of having the " Status name to show customer " in the Workflow Statuses . It will be better we can hide the Hide activity log in customer portal based our wish . Regards Vijay

            Joseph Huynh (Inactive) added a comment -

            Hi All,

            Thanks so much for your votes and comments on this feature request.

            After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to service desk.

            Cheers,
            Joseph
            JIRA Service Desk Product Management

            Joseph Huynh (Inactive) added a comment - Hi All, Thanks so much for your votes and comments on this feature request. After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to service desk. Cheers, Joseph JIRA Service Desk Product Management

            meysam rahmani added a comment -

            Like Chao

            meysam rahmani added a comment - Like Chao

            chao added a comment -

            Hi Meysam,

            JIRA Service Desk currently does not support this. I will change the issue to a suggestion.

            Regards,
            Chao

            chao added a comment - Hi Meysam, JIRA Service Desk currently does not support this. I will change the issue to a suggestion. Regards, Chao

              Unassigned Unassigned
              meysam.email meysam rahmani
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                Created:
                Updated:
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