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  1. Jira Service Management Data Center
  2. JSDSERVER-6536

Jira Service Desk Help Center Requests submenu invisible

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      Issue Summary

      Submenus "Approvals", "My requests", "All Requests" under Requests are invisible in Service Desk Help center.

      Environment

      Windows

      Linux

      Steps to Reproduce

      1. Deploy Jira Service Desk 4.3.0 or 4.3.1 or 4.3.2
      2. Create a Project
      3. Go to Project Settings -> Portal Settings -> Click "View and Customize" -> Click "Requests"
      4. Submenu will not be displayed/invisible

      Expected Results

      Submenu "Approvals", "My requests", "All Requests" should be displayed

      Actual Results

      Submenu "Approvals", "My requests", "All Requests" are not visible

      Workaround

      Enable new help center portal A stylish new portal for Jira Service Desk Server and Data Center customers 

      Click Project Settings -> Portal Settings -> Click "View and Customize" -> "Customize" ->Enable A stylish new portal awaits -> Publish Changes

        1. ServiceDesk-HelpCenter-NewPortal-4.1.x.png
          ServiceDesk-HelpCenter-NewPortal-4.1.x.png
          33 kB
        2. ServiceDesk-HelpCenter-Requests-Submenu-Invisible.PNG
          ServiceDesk-HelpCenter-Requests-Submenu-Invisible.PNG
          8 kB
        3. ServiceDesk-HelpCenter-Requests-Submenu-visible.png
          ServiceDesk-HelpCenter-Requests-Submenu-visible.png
          11 kB

            [JSDSERVER-6536] Jira Service Desk Help Center Requests submenu invisible

            Jaswanth P added a comment -

            I am seeing this problem on 4.3.2. I cannot see the option to enable ‘a stylish new portal awaits’.

            Jaswanth P added a comment - I am seeing this problem on 4.3.2. I cannot see the option to enable ‘a stylish new portal awaits’.
            Aliaksei Melnikau (Inactive) made changes -
            UIS New: 0
            moofoo (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-4485 (Bulldog)" [ 448158 ]
            Sven Laanela (Inactive) made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            Sven Laanela (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            moofoo (Inactive) made changes -
            Comment [ Should be fixed in 4.4.0, see https://jira.atlassian.com/browse/JSDSERVER-6202 ]
            Venkatesan made changes -
            Attachment New: ServiceDesk-HelpCenter-Requests-Submenu-Invisible.PNG [ 371458 ]
            Attachment New: ServiceDesk-HelpCenter-Requests-Submenu-visible.png [ 371459 ]
            Attachment New: ServiceDesk-HelpCenter-NewPortal-4.1.x.png [ 371460 ]
            Venkatesan created issue -

              Unassigned Unassigned
              vvaidhyanathan@atlassian.com Venkatesan
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: