Issue Summary

Intermittently, errors show up in the atlassian-jira.log mentioning null values for a velocity template tied to RequestFeedback custom field. The original trigger is a search request.

The `Rating` and `Scale` parameters that the `request-feedback-root` velocity template expects do not always get passed along from the CF. This may be due to a user-permission/license check.

Actual Results

Exceptions of the following sort are thrown in the atlassian-jira.log file:

/sr/jira.issueviews:searchrequest-excel-all-fields/temp/SearchRequest.xls [velocity] Left side ($nostar) of '>' operation has null value at com.atlassian.servicedesk:sd-request-feedback//servicedesk/customfields/request-feedback-root.vm[line 9, column 23]

and

/sr/jira.issueviews:searchrequest-excel-all-fields/temp/SearchRequest.xls [velocity] Left side ($rating) of '>' operation has null value at com.atlassian.servicedesk:sd-request-feedback//servicedesk/customfields/request-feedback-root.vm[line 3, column 23] 

Workaround

Currently there is no known workaround for this behavior. That said, the problem has only manifested itself in the logs. A workaround will be added here when available.