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  1. Jira Service Management Data Center
  2. JSDSERVER-6513

"Requests" showing blank option

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.4.0
    • 4.3.0, 4.3.1, 4.3.2
    • Customer Portal
    • None

      Issue Summary

      Service Desk showing blank options under "Requests".

      Environment

      • Service Desk 4.3.0
      • Service Desk 4.3.1

      Steps to Reproduce

      1. Install Service Desk 4.3.X with compatible Jira.
      2. Access any Customer Portal.
      3. Click on "Requests" at top right.

      Expected Results

      Customer Portal shows the options like "Approval", "My Requests" & "All Requests" under "Requests".

      Actual Results

      Customer Portal shows blank options under "Requests".

      Note

      • Not reproducible with Service Desk 8.2.X

      Workaround

      None. Customer can still hover over the options and the options will be displayed:

        1. Screenshot 2019-08-16 at 1.03.47 PM.png
          Screenshot 2019-08-16 at 1.03.47 PM.png
          11 kB
        2. Screenshot 2019-08-16 at 12.59.41 PM.png
          Screenshot 2019-08-16 at 12.59.41 PM.png
          10 kB

              mreil1 Markus Reil (Inactive)
              vshanmugam Vicknesh Shanmugam (Inactive)
              Votes:
              1 Vote for this issue
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                Created:
                Updated:
                Resolved: