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  1. Jira Service Management Data Center
  2. JSDSERVER-6513

"Requests" showing blank option

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.4.0
    • 4.3.0, 4.3.1, 4.3.2
    • Customer Portal
    • None

      Issue Summary

      Service Desk showing blank options under "Requests".

      Environment

      • Service Desk 4.3.0
      • Service Desk 4.3.1

      Steps to Reproduce

      1. Install Service Desk 4.3.X with compatible Jira.
      2. Access any Customer Portal.
      3. Click on "Requests" at top right.

      Expected Results

      Customer Portal shows the options like "Approval", "My Requests" & "All Requests" under "Requests".

      Actual Results

      Customer Portal shows blank options under "Requests".

      Note

      • Not reproducible with Service Desk 8.2.X

      Workaround

      None. Customer can still hover over the options and the options will be displayed:

        1. Screenshot 2019-08-16 at 1.03.47 PM.png
          Screenshot 2019-08-16 at 1.03.47 PM.png
          11 kB
        2. Screenshot 2019-08-16 at 12.59.41 PM.png
          Screenshot 2019-08-16 at 12.59.41 PM.png
          10 kB

          Form Name

            [JSDSERVER-6513] "Requests" showing blank option

            Akmal Harith (Inactive) made changes -
            Affects Version/s New: 4.3.2 [ 88605 ]
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 453503 ]
            moofoo (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 5
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            Markus Reil (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Markus Reil (Inactive) made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            Markus Reil (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Markus Reil (Inactive) made changes -
            Assignee New: Markus Reil [ mreil1 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 3

              mreil1 Markus Reil (Inactive)
              vshanmugam Vicknesh Shanmugam (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: